Identity theft and stolen credit card or debit card information can be devastating to your credit. Credit card charges racked up in your name can ruin your credit score and may take months or even years to fix.
I know many people who have had their credit card information stolen and all have had their fraudulent charges resolved very quickly. More and more banks continue to strength their security. Some more than others.
For the third year in a row, Bank of America has been named No. 1 among the top 25 U.S. card issuers in Javelin Strategy & Research's annual Card Issuers Identity Safety Scorecard.
"Our customers consistently tell us that issues related to fraud and identity safety are of the utmost importance to them," said Bob Shiflet, Bank of America's Global Consumer Fraud Prevention executive. "That's why this achievement is so important for us. We know how much fraud protection matters to our customers and we're proud of all we do to help keep our customers safe."
Bank of America works hand in hand with customers to protect their entire relationship against fraud, rather than focusing on individual products and channels. Working together, lines of businesses such as Global card Services and eChannels & Customer Solutions are able to provide industry leading prevention, detection and resolution practices across the enterprise.
For example, among those practices noted in the Javelin scorecard are Bank of America email and mobile alerts, which an increasing number of customers choose to take advantage of each year. In fact, recent Javelin survey data indicates 65% of U.S. households rate financial alerts as useful in helping detect fraudulent activity or in managing their finances.
"We know more and more customers are turning to eSolutions to help them manage their accounts," said Kirk Lindsey, Channel Delivery and Execution executive for eChannels and Customer Solutions. "That's why we are continually making improvements and adding new online alerts to notify our customers when activity occurs on their accounts. Our bankofamerica.com site truly offers all our customers the ultimate online and mobile banking experience with safety, security, convenience and control."
Javelin Strategy & research is the leading independent provider of nationally representative, quantitative research focused exclusively on the financial services industry. In its annual Identity Safety Scorecard, Javelin scores 25 of the top U.S. credit card issuers against a benchmark of criteria for customer safety features essential to fraud prevention, detection and resolution.
This year's scorecard ranked Bank of America highest, 80 points out of a possible 100. More Information about the scorecard is available on Javelin's website. Check it out and see how your bank ranks.
HOW TO PROTECT YOURSELF AGAINST FRAUD
-Make sure your computer always has up-to-date versions of both anti-spyware and anti-virus software.
-Install all security updates offered by your software providers.
-Reduce the amount of mail you receive containing personal information.
-Make sure requests for sensative personal, financial, or account information are legitimate, particularly if they are made in an urgent or threatening tone.
-Do not share IDs or passcodes with anyone, and use a different passcode for each of your online accounts.
I know many people who have had their credit card information stolen and all have had their fraudulent charges resolved very quickly. More and more banks continue to strength their security. Some more than others.
For the third year in a row, Bank of America has been named No. 1 among the top 25 U.S. card issuers in Javelin Strategy & Research's annual Card Issuers Identity Safety Scorecard.
"Our customers consistently tell us that issues related to fraud and identity safety are of the utmost importance to them," said Bob Shiflet, Bank of America's Global Consumer Fraud Prevention executive. "That's why this achievement is so important for us. We know how much fraud protection matters to our customers and we're proud of all we do to help keep our customers safe."
Bank of America works hand in hand with customers to protect their entire relationship against fraud, rather than focusing on individual products and channels. Working together, lines of businesses such as Global card Services and eChannels & Customer Solutions are able to provide industry leading prevention, detection and resolution practices across the enterprise.
For example, among those practices noted in the Javelin scorecard are Bank of America email and mobile alerts, which an increasing number of customers choose to take advantage of each year. In fact, recent Javelin survey data indicates 65% of U.S. households rate financial alerts as useful in helping detect fraudulent activity or in managing their finances.
"We know more and more customers are turning to eSolutions to help them manage their accounts," said Kirk Lindsey, Channel Delivery and Execution executive for eChannels and Customer Solutions. "That's why we are continually making improvements and adding new online alerts to notify our customers when activity occurs on their accounts. Our bankofamerica.com site truly offers all our customers the ultimate online and mobile banking experience with safety, security, convenience and control."
Javelin Strategy & research is the leading independent provider of nationally representative, quantitative research focused exclusively on the financial services industry. In its annual Identity Safety Scorecard, Javelin scores 25 of the top U.S. credit card issuers against a benchmark of criteria for customer safety features essential to fraud prevention, detection and resolution.
This year's scorecard ranked Bank of America highest, 80 points out of a possible 100. More Information about the scorecard is available on Javelin's website. Check it out and see how your bank ranks.
HOW TO PROTECT YOURSELF AGAINST FRAUD
-Make sure your computer always has up-to-date versions of both anti-spyware and anti-virus software.
-Install all security updates offered by your software providers.
-Reduce the amount of mail you receive containing personal information.
-Make sure requests for sensative personal, financial, or account information are legitimate, particularly if they are made in an urgent or threatening tone.
-Do not share IDs or passcodes with anyone, and use a different passcode for each of your online accounts.
No comments:
Post a Comment